If you need support outside the United States and Canada

Microsoft Technical Support Worldwide

If you are outside the United States and have a question about a Microsoft product, first:

• Check the information in this documentation.
  
  
• Check the readme files that come with your product or in this documentation. These files provide general information that became available shortly before the product was released.
  
  
• Go to Support Online from Microsoft Technical Support at http://support.microsoft.com/support/.

If you cannot find a solution, you can receive information on how to obtain technical support by contacting the Microsoft subsidiary office in your area.

Important   Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, see the options and phone number section on the Support Online Web site at http://support.microsoft.com/support. If there is no Microsoft subsidiary office in your country/region, contact the establishment from which you obtained your Microsoft product.

• Argentina

  Microsoft de Argentina S.A.
  Customer Service: (54) (1) 316-4600
  Fax: (54) (1) 316-4698
  Technical Support: (54) (1) 316-4664

• Armenia

  See Russia

• Australia

  Microsoft Pty. Ltd.
  Fax: (61) (02) 9805 1108
  Sales Information Centre: (61) (02) 9870-2100
  Internet: //www.microsoft.com.au/
  Technical Support: (61) (02) 9870-2131
  Fax: (61) (02) 9805 0519

• Austria

  Microsoft Ges.m.b.H.
  Phone: (+43) 1 610 64 -0
  Fax: (+43) 1 610 64 -200
  Information: 0660-6520
  Prices, updates, etc.: 0660-6520
  Standard Support:
  Installation and Handling: 01 50222-2255
  General information about Support Network in Central Europe:
  Fax: 01805-251191

• Azerbaijan

  See Russia

• Belgium

  Microsoft NV
  Phone: +32-2-730 39 11
  Fax: +32-2-726 96 09
  Microsoft Information Center: +32-2-481 52 52
  Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 bd, 8N1, ANSI)
  Technical Support:
  +32-2-513 32 74 (Dutch speaking)
  +32-2-502 34 32 (English speaking)
  +32-2-513 22 68 (French speaking)

• Belorussia

  See Russia

• Bolivia

  See Argentina

• Brazil

  Microsoft Informatica Ltda.
  Phone: (55) (11) 5514 -7100
  Fax: (55) (11) 5514 - 7106/5514-7107
  Technical Support: (55) (11) 5506-8087
  Fax: (55) (11) 5506-7621
  Automatic Fax: (55) (11) 5506-8506
  Technical Support Bulletin Board Service: (55) (11) 5506-1234
  Customer Support: (55) (11) 822-5764

• Canada

  Microsoft Canada Inc.
  Head Office Phone: 1 (905) 568-0434
  Customer Information Centre: 1 (800) 563-9048
  Technical Support:
  Desktop Systems including Microsoft Windows 95: (905) 568-4494
  Microsoft Office and Office Components: (905) 568-2294
  Other Standard Technical Support: (905) 568-3503
  Priority Support Information: (800) 668-7975
  Text Telephone (TTY/TDD) (905) 568-9641
  Technical Support Bulletin Board Service: (905) 507-3022

• Caribbean

  Microsoft Caribbean, Inc.
  Phone: (809) 273-3600
  Fax: (809) 273-3636
  Technical Support: (214) 714-9100

• Central America

  See Latin America

• Chile

  Microsoft Chile S.A.
  Phone: 56-2-330-6000
  Fax: 56-2-330-6190
  Customer Service: 56-2-800-213121
  Personal Operating System and Desktop Applications:
  Phone: 56-2-330-6222
  Fax: 56-2-341-1439

• China

  Microsoft (China) Co. Ltd
  4/F Kai Yuen Commercial Building
  No.28 Zhichunli, Hai Dian District
  Beijing 100086, PRC
  Phone: 011-86-10-6261-7711
  Fax: 011-86-10-6253-6630

• Colombia

  Microsoft Colombia
  Phone: (571) 618 2245
  Fax: (571) 618 2269
  Technical Support:
  Línea de Respuesta Microsoft
  Phone: (571) 5230022
  Fax: (571) 5231220
  Voice Mail: (571) 5034216

• Croatia

  Microsoft Hrvatska d.o.o.
  Phone: (+385) (1) 304 555
  Fax: (+385) (1) 335 051
  Technical Support: (Please, contact the subsidiary.)

• Czech Republic

  Microsoft s.r.o.
  Phone (+42) (2) 611 97 111
  Fax: (+42) (2) 611 97 100
  Technical Support: (+420) (2) 2150 3222

• Denmark

  Microsoft Denmark
  Phone: (45) 44 89 01 00
  Fax: (45) 44 68 55 10
  Technical Support:
  Phone: (45) 44 89 01 11
  Microsoft Sales Support: (45) 44 89 01 90
  Microsoft FastTips: (45) 44 89 01 44
  (Document 303030 in FastTips contains detailed instructions)
  Microsoft MSDL (BBS): (45) 44 66 90 46

• Dominican Republic

  See Central America

• Dubai

  Microsoft Middle East
  Phone: (971) 4 513 888
  Fax: (971) 4 527 444
  Technical Support:
  Personal Operating Systems and Desktop Applications ONLY:
  Phone: (971) (4) 524 488
  Fax: (971)- 4 - 524 495
  email: mts@emirates.net.ae
  Priority Support Information: (971) (4) 555 752
  Customer Service Center:
  (Version upgrade / TechNet and MSDN subscription)
  Phone: (971) (4) 655 082
  Fax: (971) (4) 655 097

• Ecuador

  Corporation Microsoft del Ecuador S.A.
  Phone: (593) 2 460-447, (593) (2) 460-451
  Customer Service: (593) (2) 460-453, (593) (2) 460-458
  Technical Support: (593) (2) 463-094

• Egypt

  Microsoft Egypt
  Phone: +202-418-6101
  Fax: +202-4174766
  Technical Support:
  Personal Operating Systems and Desktop Applications ONLY:
  Phone: (202) 261 3991 / 6
  Fax: (971) 403 2718

• England

  See United Kingdom

• Estonia

  See Germany
  Technical Support: (+372) 650 49 99

• Finland

  Microsoft OY
  Phone: +358-(0) 9-525 501
  Fax: +358-(0) 9-878 8770
  Technical Support:
  Phone: +358-(0) 9-525 502 500
  Sales Support: +358-(0) 9-525 5026
  Microsoft MSDL: +358-(0) 9-878 77 99
  (Information in Swedish and English)
  Microsoft FastTips: +358-(0) 9-525 502 550
  (Information in Swedish and English)

• France

  Microsoft France
  Phone: (33) 01 69-86-46-46
  Fax: (33) 01 64-46-06-60
  Telex: MSPARIS 604322
  Technical Support:
  Phone: (33) 01-69-86-10-20
  Fax: (33) (01) 69-28-00-28

• French Polynesia

  See France

• Georgia

  See Russia

• Germany

  Microsoft GmbH
  Phone: 089/3176-0
  Fax: 089/3176-1000
  Telex: (17) 89/83 28 MS GMBH D
  Information: 089/3176 1199
  Prices, updates, etc.: 08105-25-1199
  Internet: www.microsoft.com/germany
  Standard Support:
  Installation and Handling: 01805/67 22 55
  General information about Microsoft support in Central Europe: Fax: 1805-25-1191

• Greece

  Microsoft Hellas, S.A.
  Phone: (30)(1) 6806-775 through (30)(1) 6806-779
  Fax: (30)(1) 6806-780
  Technical Support:
  Phone: (30) (1) 9247-030
  Fax: (30) (1) 9215-363

• Hong Kong

  Microsoft Hong Kong Limited
  Fax: (852) 2560-2217
  Product support Faxback Service: (852) 2535-9293
  Microsoft Club Hotline: (852) 28044277
  Technical Support: (852) 2804-4222

• Hungary

  Microsoft Hungary
  Phone: +36 (1) 327-2800
  Fax: +36 (1) 327-2899
  Technical Support: +36 (1) 267-4636 (2MSINFO)

• Iceland

  See Denmark

• Ireland

  See United Kingdom

• India

  Microsoft India
  Phone: (011) (91) (80) 5092678, (011) (91) (11) 646 0767, 646 0813
  Fax: (011) (91) (80) 509-2601, (011) (91) (11) 647- 4714

• Indonesia (SP)

  Microsoft Indonesia - Jakarta
  Technical Support:
  Phone: 62 21 5721060
  Fax: 62 21 5732077

• Israel

  Microsoft Israel Ltd.
  Phone: 972-3-613-0833
  Fax: 972-3-613-0834

• Italy

  Microsoft SpA
  Phone: (39) (2) 7039-21
  Fax: (39) (2) 7039-2020
  Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
  Microsoft by Fax (Fax-on-demand service): (39) (2) 70-398-888
  Customer Service (New product info, product literature): (39) (2) 70-398-398
  Dealer Support (Customer Service for resellers only): (39) (2) 70-398-388
  Technical Support: (39) (2) 70-398-398
  Microsoft Consulting Service: (39) (2) 7039-21

• Japan

  Microsoft Company Ltd.
  Technical Support (Standard Support): (81) (424) 41-8700
  (Technical Support options/ Support Contract)
  Phone: 0120-37-0196 (toll free domestic only)
  Channel Marketing Information Center:
  (Presales Product Support)
  Tokyo Phone: (81) (3) 5454-2300
  Osaka Phone: (81) (6) 245-6995
  Customer Service Phone:
  (Version upgrade/Registration)
  Phone: (81) (48) 226-5500
  Fax: (81) (48) 226-5511

• Kazakhstan

  See Russia

• Kirgizia

  See Russia

• Korea

  Microsoft CH
  Phone: (82) (2) 531-4500
  Fax: (82) (2) 531-1724
  Customer Service: 080-022-7337 (toll free domestic only)
  Technical Support:
  Office Technical Support: (82) (2) 508-0040
  Windows Technical Support: (82) (2) 563-0054
  Developer Technical Support: (82) (2) 566-0071
  Microsoft FastTips: (82) (2) 3453-7555
  Support Sales: (82) (2) 531-4544

• Latin America

  Microsoft
  Latin American Headquarters (U.S.A.)
  Phone: (305) 489-4800
  Fax: (305) 491-1616
  Customer Service: (425) 936-8661
  Technical Support: (214) 714-9100
  http://www.microsoft.com/latam/soporte

• Liechtenstein

  See Switzerland (German speaking)

• Luxembourg

  Microsoft NV
  Phone: +32-2-730 39 11
  Microsoft Information Center: +32-2-481 52 52
  Bulletin Board: +32-2-726 85 45
  (1200/2400/9600/14400 bd, 8N1, ANSI)
  Technical Support:
  +32-2-513 32 74 (Dutch speaking)
  +32-2-502 34 32 (English speaking)
  +32-2-513 22 68 (French speaking)

• Malaysia (SP)

  Microsoft (Malaysia) Sdn Bhd:
  Phone: (60-3) 793-9595
  Fax: (60-3) 791-6080

• México

  Microsoft México, S.A. de C.V.
  267-2110 Atencion a Distribuidores
  265-3380 Atencion a Clientes
  265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
  267-2190 Soporte de Servidores y Herramientas de Desarrollo
  Fast Tips: (52)(5) 2612199
  Microsoft BBS 628-6200/02 MSMEXICO sin password

• Morocco

  Microsoft Afrique Du Nord
  Phone: (212) 2 47 10 72
  Fax: (212) 2 47 10 86

• Netherlands

  Microsoft BV
  Phone: 023-5689189
  Customer Service: 023-5677700
  Bulletin Board: 023-5634221
  (1200/2400/9600/14400bd, 8N1, ANSI)
  Technical Support:
  023-5677877 (Dutch speaking)
  023-5677853 (English speaking)

• New Zealand

  Microsoft New Zealand Ltd
  Phone: 64 (9) 357-5800
  Fax: 64 (9) 358-3726
  Technical Support:
  Phone: 64 (9) 357-5575
  Fax: 64 (9) 307-0516 and 357-5577

• Northern Ireland

  See United Kingdom

• Norway

  Microsoft Norway AS
  Phone: +(47) 22 02 25 00
  Fax: +(47) 22 95 06 64
  Technical Support: +(47) 22 02 25 50
  Microsoft Sales Support: +(47) 22 02 25 80
  Microsoft MSDL: +(47) 22 18 22 09
  Microsoft FastTips: +(47) 22 02 25 70
  (Document 404040 in FastTips contains detailed instructions)

• Papua New Guinea

  See Australia

• Paraguay

  See Argentina

• Peru

  See Latin America

• Philippines (SP)

  Microsoft Philippines
  Phone: 632 811 0062
  Technical Support:
  Phone: 632 892 2295/2495
  Fax: 632 813 2493

• Poland

  Microsoft Sp. z o.o.
  Phone: +(48-22) 661-54-00
  Fax: +(48-22) 661-54-34
  Information Service: +(48-22) 865-99-33
  Technical Support: +(48-22) 865-99-66

• Portugal

  Microsoft Portugal MSFT, Lda.
  Phone: (351) 1 4409200
  Fax: (351) 1 4412101
  Technical Support:
  Standard Support: (351) 1 4409280/1/2/3
  Fax: (351) 1 4411655
  Republic of Ireland
  See United Kingdom

• Romania

  Microsoft s.r.l.
  Phone: (+40) (1) 222 90 16
  Fax: (+40) (1) 222 90 12
  Technical Support: (+40) (1) 312 09 48

• Russia

  Microsoft A/O
  Microsoft Information Center: (095)-913-99-88

• Scotland

  See United Kingdom

• Saudi Arabia

  Microsoft Saudi Arabia
  Phone: +966-1-488-1165
  Fax: +966-1-488-1576
  Technical Support:
  (Personal Operating System and Desktop Applications only):
  Phone: 800 124 0500
  (toll free within Saudi Arabia)
  Fax: 966-1-4740576

• Singapore

  Microsoft Singapore Pte Ltd
  Phone: (65) 337-6088
  Fax: (65) 337-6788
  Customer Services:
  Phone: (65) 433-5488
  Fax: (65) 339-9958
  Product Support Services:
  Phone: (65) 337-9946
  Fax: (65) 337-6700

• Slovenia/Slovenija

  Microsoft d.o.o.
  Phone: (+386) (61) 1800 8-00
  Fax: (+386) (61) 1800 822
  Technical Support: (+386) (61) 185 3449

• Slovak Republic

  Microsoft Slovakia s.r.o.
  Phone (+421) (7) 37 63 02
  Fax: (+421) (7) 37 66 71
  Technical Support: (+421) (7) 531 20 83

• South Africa

  Microsoft South Africa
  Phone: (27) 11 445 0000
  Fax: (27) 11 445 0046
  Technical Support:
  (Toll Free): 0 802 11 11 04
  (Toll): (27) 11 445 0000
  Fax: (+27) 11 445-0343

• South East Africa and Indian Ocean Islands

  See South Africa

• Spain

  Microsoft Iberica SRL
  Phone: (34) 1-807-9999
  Fax: (34) 1-803-8310
  Technical Support: (34) 1 -3754004
  Customer Service: (34) 1-3754004
  Fax Back telephone: (34) 1-3754004

• Sweden

  Microsoft AB
  Phone: +46-(0)8-752 56 00
  Fax: +46-(0)8-750 51 58
  Technical Support: +46-(0)8- 752 09 29
  Sales Support: +46-(0)8- 752 56 30
  Microsoft MSDL: +46-(0)8-750 47 42
  Microsoft FastTips: +46-(0)8-752 29 00
  (Document 202020 in FastTips contains detailed instructions)

• Switzerland

  Microsoft AG
  Phone: 01-839 61 11
  Fax: 01-831 08 69
  Prices, updates, etc.: 01/839 61 11
  Documentation:
  Phone: 155 59 00
  Fax: 064-224294, Microsoft Info-Service, Postfach, 8099 Zürich
  Standard Technical Support: Installation and Handling:
  0848 80 - 2255
  Technical support (French speaking): 022-738 96 88
  General information about Microsoft Support in Central Europe:
  FAX: 0049/2622/167006

• Tadzhikistan

  See Russia

• Taiwan Region

  Microsoft Taiwan Corp.
  Phone: (886) (2) 504-3122
  Fax: (886) (2) 504-3121
  Technical Support: (886) (2) 508-9501

• Thailand

  Microsoft (Thailand) Limited
  Phone: (662) 266-3300
  Fax: (662) 266-3310
  Product Support:
  Phone: (662) 613-7208 through 11
  Fax: (662) 613-7198

• Turkey

  Microsoft Turkey
  Phone: 90 (212) 258 59 98
  Fax: 90 (212) 258 59 54
  Support Hotline:
  Phone: 90 (212) 258 96 66
  Fax: 90 (212) 258 95 99
  Bulletin Board Service: 90 (212) 227 93 90

• Turkmenistan

  See Russia
  United Kingdom
  Microsoft Limited
  Fax: (0870) 60 20 100
  Phone: (0870) 60 10 100
  Microsoft KeyData:
  (Bulletin Board Service)
  (0870) 50 30 200 (up to 28.8Kbaud, n, 8, 1)
  Microsoft KeyFax:
  (Faxback Information Service)
  (0870) 50 30 100
  Technical Support:
  Desktop Applications, Home Products, Desktop Systems and hardware:
  0870 50 10 100
  Developer Products: 0870 50 10 200
  Business Systems: 0870 50 10 300
  Customers phoning from Ireland should dial 706 5353 for technical support.
  Minicom Line 0870 50 30 400
  Pre-Sales Information: Microsoft Connection (0345) 00 2000

• Uruguay

  Technical Support: (598) (2) 77-4934

• Uzbekistan

  See Russia

• Venezuela

  Corporation MS 90 de Venezuela S.A.
  Other information: (582) 265-9922
  Fax: (582) 265-0863
  Technical Support: (582) 993-6755

• Wales

  See United Kingdom