Getting Answers to Your Technical Questions

For answers to your questions and help with technical problems regarding Windows NT:

• First, check online Help (press the F1 key), the printed documentation set, and the information in the README.WRI files.
• Check the Messages database, available on the floppy disks that accompany Microsoft Windows NT Resource Kit Volume 3: Windows NT Messages.
• For fast answers to common questions and a library of technical notes delivered by recording or fax, call Microsoft FastTips for Windows NT at (800) 936-4400 (available seven days a week, 24 hours a day, including holidays). Microsoft FastTips is an automated system, accessible by touch-tone phone.
• Use CompuServe to interact with other users and Microsoft support engineers, or access the Microsoft Knowledge Base of product information. CompuServe members can type, at any ! prompt, GO MICROSOFT to access the Microsoft forums or GO MSKB to access the Microsoft Knowledge Base. For an introductory CompuServe membership kit, call (800) 848-8199 and ask for operator 524.
• Use the Microsoft Download Service (MSDL) via modem to access the latest technical notes on common support issues for Windows NT and to access the Windows NT Driver Library, which provides the most current Windows NT–compatible device drivers for printers, displays, networks, and other devices not included in the retail package for Windows NT. All drivers are tested by Microsoft for compatibility with the Windows NT operating system. The MSDL is at (425) 936-6735 in the United States and (905) 507-3022 in Canada (available seven days a week, 24 hours a day, including holidays). You can use either a 1200-, 2400-, or 9600-baud modem; no parity, 8 data bits, 1 stop bit.
• Use the Internet to access the Windows NT Driver Library and the Microsoft Knowledge Base for information on Windows NT. The Microsoft Internet FTP archive host, ftp.microsoft.com, supports anonymous login. When logging in as anonymous, use your complete electronic mail name as your password.
• Contact a Microsoft Solution Provider for installation services and follow-up product support. These companies have individuals who have been certified as Microsoft Certified Professionals on Windows NT. To be referred to a Microsoft Solution Provider in your area, please call Microsoft at (800) SOLPROV in the United States and Canada.
• Get technical support from a Microsoft engineer. Microsoft offers pay-as-you-go telephone support for Windows NT from a Microsoft engineer (available seven days a week, 24 hours a day, except holidays). Please have the Product ID number ready when you call. This number can be found on either the inside back cover of your Installation Guide or on your registration card. Choose from these options:
  • In the United States, dial (900) 555-2100. There is a service charge of $150.00 (U.S.) per incident. Charges appear on your telephone bill.
  • In the United States, dial (800) 936-5900. There is a service charge of $150.00 (U.S.) per incident. Charges billed to your Visa card, MasterCard, or American Express card.
  • In Canada, dial (800) 668-7975 for more information.
  • Annual and multiple incident support plans: For information on Microsoft support options in the United States, contact the Microsoft Support Network Sales and Information group at (800) 936-3500, from 6:00 a.m. until 6:00 p.m. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 668-7975, from 8:00 a.m. until 8:00 p.m. Eastern time, Monday through Friday, excluding holidays.
  • Microsoft Text Telephone (TT/TDD) services are available for customers who are deaf or hard of hearing. In the United States, using a special TT/TDD modem, dial (425) 635-4948, from 6:00 a.m. until 6:00 p.m. Pacific time, Monday through Friday, excluding holidays. In Canada, dial (905) 568-9641, from 8:00 a.m. until 8:00 p.m. Eastern time, Monday through Friday, excluding holidays.

The following sections provide more information about support and services provided by Microsoft and Microsoft partners for Windows NT.