ACC2: AutoDialer Saves Only Five Characters of Prefix

• Microsoft Access version 2.0

SYMPTOMS

Novice: Requires knowledge of the user interface on single-user computers.

The Prefix box in the AutoDial dialog box saves only the first five characters you type. If you type more than five characters in the Prefix box and close the AutoDial dialog box, there will be only five characters in the Prefix box the next time you open the AutoDial dialog box.

RESOLUTION

Even though you can store only five characters or less in the Prefix box, you can enter a prefix of more than five characters and use it. The AutoDialer will correctly dial a prefix of more than five characters, but it will not save more than five characters. If you need to use a prefix of more than five characters for a phone number, type the extra characters before calling that number.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Access version 2.0. This problem no longer occurs in Microsoft Access version 7.0.

MORE INFORMATION

Steps to Reproduce Problem

1. Start Microsoft Access and open the sample database NWIND.MDB.

2. Open the Customers form in Form view.

3. From the View menu, choose Toolbars. In the Toolbars dialog box, choose the Customize button.

4. In the Categories box, select Record.

5. Drag the Autodialer button (the button with a picture of a telephone on it) from the Buttons box to the toolbar.

6. In the Customize Toolbars box, choose the Close button.

7. Place the insertion point in the Phone field, and then choose the Autodialer button.

8. In the Prefix box, enter the prefix 9-34567, and then select the Use Prefix check box. Choose OK. When you receive the message "Pick up the phone!" choose OK.

9. Choose the Autodialer button again. Note that the prefix has been truncated at five characters.

REFERENCES