ACC2: GPF Running Wizards on Computers w/ Pre-Installed Office

• Microsoft Access version 2.0
• Microsoft Office for Windows version 4.3

SYMPTOMS

Moderate: Requires basic macro, coding, and interoperability skills.

When you attempt to use a Microsoft Access Wizard, such as the Form Wizard or the Report Wizard, on Gateway 2000 and P590 computers that have Microsoft Office for Windows version 4.3 pre-installed, you may receive a general protection (GP) fault.

The pre-installation process that Gateway uses seems to cause a problem with the DAO2016.DLL file. In some cases, the problem can extend to other shared dynamic-link libraries (DLLs) as well. Gateway has been notified of the problem.

CAUSE

The GP fault may be caused by a faulty Microsoft Access DLL file called DAO2016.DLL.

RESOLUTION

In most cases, replacing the DAO2016.DLL file corrects the problem.

Instructions about how to replace the DAO2016.DLL file (and other files if necessary) are detailed below. We recommend that you manually replace the files rather than use the uninstall feature of the Microsoft Access Setup program. Using the uninstall feature can have adverse consequences on an existing installation, such as:

• Overwriting an existing SYSTEM.MDA file.
• Losing special icon properties.
• Overwriting the MSACC20.INI file settings.

To replace the faulty files, follow these steps:

1. Quit Microsoft Access if it is running.

2. Use the following steps to replace the files:

       a. If you have a CD-ROM, remove the DLL files and re-install Microsoft
          Access. Because they may be overwritten, save any files (such as the
          SYSTEM.MDA or the MSACC20.INI file, or any databases you have
          created) that you want to retain.
   

          If you want to expand the DLL file from the CD-ROM, you must use the
          Microsoft extract utility, EXTRACT.EXE, which you can find on the
          first Microsoft Access Disk Image. For further information about
          this type of extraction, search on the words "CAB" and "Extract"
          here in the Microsoft Knowledge Base
   

       b. If you have disks, run the Microsoft file decompression utility,
          DECOMP.EXE. You can find this file on Disk 1 of the original
          Microsoft Access disks. Run the DECOMP.EXE file with the following
          parameter:
   

            DECOMP -f
   
          The -f parameter forces a new file to replace the old file.
   
          When you are prompted "Enter the name and/or path for the compressed
          file:," insert Disk 2 of the original Microsoft Access disks, and
          then enter the name and path of the compressed DAO2016.DLL file.
   
          NOTE: Files compressed with the DECOMP.EXE file end with an
          underscore (_). For instance, enter:
   
            a:\dao2016.dl_
   
          When you are prompted "Enter the name and/or path for the
          decompressed file:," enter the name and/or path of your
          Windows\SYSTEM directory and the file name. For instance,
          enter:
   
            c:\windows\system\dao2016.dll
   
          NOTE: If you entered the correct name and/or path, you receive the
          message:
   
            Wrote 437408 bytes to output file
            'C:\WINDOWS\SYSTEM\DAO2016.DLL'
   
   

3. Start Microsoft Access. If you receive a GP fault again, backup any files (such as the SYSTEM.MDA or the MSACC20.INI file, or any databases you have created) that you want to retain. Run the Microsoft Access Setup program with the Remove All option and reinstall Microsoft Access.

4. Restart Microsoft Access. If you receive a GP fault again, you may have faulty source disks or a bad CD-ROM.