OFF97: Error Inserting Wang Image Control into Document

• Microsoft Excel 97 for Windows
• Microsoft Word 97 for Windows
• Microsoft Access 97 for Windows
• Microsoft PowerPoint 97 for Windows
• Microsoft Office Binder 97 for Windows
• Microsoft Windows NT version 4.0

SYMPTOMS

In any of the programs listed above, when you use the Control Toolbox to insert a control (an .ocx file), you may receive an error message similar to the following:

   An application error has occurred and an application error log is
   being generated.

   <PROGRAM.exe>
   Exception: access violation (0xc0000005), Address: 0x02b70141

   EXCEL.exe
   WINWORD.exe
   MSACCESS.exe
   POWERPNT.exe

CAUSE

This problem will occur if all of the following conditions are true:

• You are inserting one of the following controls:

        Wang Image Admin Control
        Wang Image Annotation Control
        Wang Image Edit Control
        Wang Image Scan Control
        Wang Image Thumbnail Control
  

      -and-
  

• You are inserting the control into a location other than a UserForm, for example, a worksheet, a document, or a presentation.

      -and-
  

• You are running Windows NT, version 4.0, on the computer.

      -and-
  

• You have not installed Service Pack 2 for Windows NT 4.0.

RESOLUTION

To eliminate this problem, install Service Pack 2 for Windows NT 4.0 on your computer. To download Service Pack 2, use your Web browser to go to the following address:

   ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/ussp2/

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. Installing Service Pack 2 for Windows NT 4.0 eliminates the problem.

MORE INFORMATION

For more information about other problems corrected by Service Pack 2, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q159723
   TITLE     : OFF97: Problems Fixed by Service Pack 2 for Windows NT 4.0