SBFM97: Quickbooks 3.1 Filter Fails Under Windows NT

• Microsoft Excel 97 for Windows
• Microsoft Small Business Financial Manager 97 for Microsoft Excel 97
• Microsoft Windows NT Workstation versions 3.1, 4.0

SYMPTOMS

When you import data from Intuit Quickbooks for Windows, version 3.1, the Import dialog box displays the following status

   Preprocessing

CAUSE

This problem occurs when the following conditions are true:

• You are running Microsoft Excel 97 under Microsoft Windows NT.

      -and-
  

• You attempt import data from Quickbooks 3.1.

   Article-ID: Q163885
   TITLE     : SBFM97: Quickbooks 4.0 Filter Fails Under Windows NT 4.0

WORKAROUND

If your computer stops responding, quit both Microsoft Excel and Quickbooks. To do this, use the following steps:

1. Press CTRL+ALT+DEL, and then click Task Manager.

2. In the Windows NT Task Manager dialog box, click the Application tab, click Microsoft Excel, and then click End Task.

   This step closes Microsoft Excel.

3. Click Quickbooks and click End Task.

   This step closes Quickbooks.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.