XADM: Installing Exchange Server Allows Selection of Group

• Microsoft Exchange Server, version 4.0

SYMPTOMS

When you run the Microsoft Exchange Server Setup program, you are prompted to select the Services account. When you select Browse, a dialog box opens with all the accounts that are defined in your domain. You can select any account, including the Domain Admins group or any other group.

RESOLUTION

When the server setup program finishes copying all the files to your server and Setup is installing services and modifying the registry, it tries to start the Microsoft Exchange Service Attendant service. You will receive an error that the service did not start due to a logon failure. When you click OK, another dialog box appears, stating that the account information is incorrect. When you click OK again, you are prompted to select another account to be the Services account. After you select another account (one that is not a group), Setup will continue and finish successfully.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.