XCON: Creating Crash Dump Files when MTA Encounters Fatal Errors

• Microsoft Exchange Server, versions 4.0, 5.0

SUMMARY

This article describes how to cause the Microsoft Exchange Server message transfer agent (MTA) to create a crash dump file when a fatal error occurs instead of stopping unexpectedly.

MORE INFORMATION

When the message transfer agent (MTA) encounters a fatal error on a computer running Microsoft Exchange Server, the MTA normally stops unexpectedly. When this occurs, a severity 16 event appears in the event log and the Services tool in Control Panel indicates that the MSExchangeMTA service has stopped.

For troubleshooting purposes, you may want to configure Windows NT so that the MTA creates a crash dump file when a fatal error occurs instead of stopping unexpectedly. To do so, use the following steps.

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

1. Verify that Dr. Watson for Windows NT is configured correctly. To do so, follow these steps:

   a. Click Start, click Run, type "drwtsn32 -i" (without quotation

         marks) in the Open box, and then click OK.
   

   b. Click OK again.

   c. Click Start, click Run, type "drwtsn32" (without quotation marks)

         in the Open box, and then click OK.
   

   d. Verify that the Create Crash Dump File check box is selected.

   e. Verify that the locations in the Log File Path and Crash Dump boxes

         refer to the Windows NT folder. In Dr. Watson for Windows NT, the 
         Windows NT folder is typically represented by the %windir% variable.
   

   f. Click the Visual Notification check box to clear it. This allows

         the MTA to create the crash dump file without any input from you. 
         If this check box is selected, a dialog box is displayed when a 
         fatal error occurs and the crash dump file is not created until the 
         dialog box is closed.
   

   g. Click OK to close Dr. Watson for Windows NT.

   After you perform these steps, the following registry values exist:

         Value name: Auto
         Value type: REG_SZ
         Value data: 1
   

         Value name: Debugger
         Value type: REG_SZ
         Value data: drwtsn32.exe -p %ld -e %ld -g
   

         Value name: UserDebuggerHotKey
         Value type: REG_DWORD
         Value data: 0
   

   These values are located under the following registry key:

         HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version
         \Aedebug
   

   NOTE: The above registry key is one path; it has been wrapped for readability.

2. Start Registry Editor (Regedt32.exe or Regedit.exe as appropriate for your version of Windows NT).

3. Locate the following registry key:

         HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeMTA
         \Parameters
   

   NOTE: The above registry key is one path; it has been wrapped for readability.

4. On the Edit menu, click Add Value, and then add the following registry value:

         Value name: Raise exception on fatal error
         Value type: REG_DWORD
         Value data: 1
   

Keywords          : XCON kbenv kbusage
Version           : 4.0 5.0
Platform          : winnt
Issue type        : kbhowto