XCLN: Mac Err Msg: Microsoft Exchange Could not be Started

Last reviewed: April 3, 1997
Article ID: Q153755

The information in this article applies to:

Microsoft Exchange Macintosh client, versions 4.0 and 5.0

SUMMARY

The Microsoft Exchange Macintosh client requires that the Windows NT Macintosh Codepage support be installed on the Microsoft Exchange Server.

SYMPTOMS

You see the following errors in the Windows NT Event Log on the Microsoft Exchange Server:

   Event ID = 10012, Source = MacFile, "The File Server for Macintosh
   service failed to start because a critical error occurred while trying
   to initialize the AppleTalk Filing Protocol driver (SfmSrv.sys) with
   server parameters."

   Event ID = 7024, Source = Service Control Manager, "The File Server for
   Macintosh service terminated with service specific error 2."

You will see the following errors when you attempt to start the Microsoft Exchange Macintosh client:

   Microsoft Exchange could not be started. The Microsoft Exchange Server
   computer is not configured to support your codepage. Contact your system
   administrator.

   Microsoft Exchange could not be started. The action could not be
   completed.

RESOLUTION

Start the Windows NT Registry Editor, Regedt32.exe, on the Microsoft

Exchange Server and locate the following key:

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Nls\Codepage

From the Edit menu, click Add Value. 3. Enter a value name of 10000, set the data type to REG_SZ, click OK, set

   String to c_10000.nls, and click OK.

4. Exit the Registry Editor. 5. Verify that the C_10000.nls file is located in the <Windows NT install

   folder>\system32 directory.

MORE INFORMATION

The Macintosh codepage (10000) is normally loaded during the installation of Windows NT.

The SFM services are not required for a Microsoft Exchange Macintosh client to connect using the TCP/IP protocol stack.

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID:Q102987
   TITLE     :REG: CurrentControlSet, PART 1

   ARTICLE-ID:Q102996
   TITLE     :REG: Network Services Entries, Part 2

Additional query words: code page XADM
Keywords : kbbug4.00 kbusage XCLN
Version : 4.0 5.0
Platform : MACINTOSH

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Last reviewed: April 3, 1997
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