XCLN: Error When Opening File Posted to Public Folder

• Microsoft Exchange Windows client, versions 4.0 and 5.0
• Microsoft Exchange Windows NT client, versions 4.0 and 5.0
• Microsoft Exchange Windows 95 client, versions 4.0 and 5.0

SYMPTOMS

When you attempt to open a file embedded in Public Folder with some older applications, the following error message may appear:

   A problem occurred while working with, or connecting to, an embedded
   object or its source application.

   Microsoft Word 2.0
   Microsoft Excel 4.0
   Microsoft Powerpoint 3.0
   Microsoft Project 4.0
   Microsoft Excel 5.0, 32-bit version only

RESOLUTION

To work around the problem, do one of the following:

• Copy or move the document to the file system and open the document.

  -or-

• Upgrade to the newest version of the application.

MORE INFORMATION

This problem will occur even if you use a later version of an application but post to the public folder in an older file format. For example, you create a presentation in PowerPoint version 7.0 and save it in PowerPoint version 4 format. If the file is placed into a public or private folder using a drag-and-drop operation, the same error occurs when you attempt to open it.

This issue is documented in the Readme.wri on the Microsoft Exchange Server compact disc as follows:

   1.4 Opening Files in Folders If you cannot open a file in a Microsoft
   Exchange folder, highlight it, save it on your hard disk, and then use
   the appropriate application to open it.