XFOR: Rasphone.pbk Cannot Be Accessed

• Microsoft Exchange Server version 5.0

SYMPTOMS

When you attempt to open the Dial-up Connections tab of the Internet Mail Server (IMS) the following error message may appear:

   The Remote Access Service (RAS) phone book cannot be opened. It must be
   accessible and in the system directory as \ winnt \ system32 \ ras \
   rasphone.pbk.

CAUSE

The IMS is unable to locate the Rasphone.pbk file located in the %System root%\System32\ras\rasphone.pbk or the file is corrupt.

RESOLUTION

1. Ensure that the Rasphone.pbk file is not corrupt by using the dial-up

1. Dial from the RAS Phone Book entry; on the Start menu, click Programs, and then click Accessories and then click Dial-Up Networking.

2. Verify that the Rasphone.pbk file is located in the following directory:

         %System root%\System32\ras\
   

   This can be done using File Manager or Widows Explorer.

3. Ensure that the %System root% (normally the WINNT subdirectory) is shared as Admin$. It should be shared as Admin$ by default.

MORE INFORMATION

Clicking the Dial-up Connection tab in the IMS property starts the Imcadmin.dll, which attempts to open the file located in:

   \\server\admin$\system32\ras\rasphone.pbk