XCLN: Agents Tab Is Missing from Folder Properties

Last reviewed: February 3, 1998
Article ID: Q180121

The information in this article applies to:

Microsoft Outlook Windows 95 client, version 8.03
Microsoft Outlook Windows NT client, version 8.03

SYMPTOMS

When you view the properties of a Microsoft Exchange Server folder, the Agents tab that is used to configure Server Scripting may be missing. This article explains some of the possible reasons why this tab may not appear.

The Exchange Server Scripting Agent extension is included with Microsoft Outlook 97, version 8.03. It allows you to create server-side scripts that can be run on Microsoft Exchange Server. The extension adds an Agents tab which is visible on the Properties dialog box of a private or public folder.

RESOLUTION

If the Agents tab does not appear for any reason, check the following items:

Is the correct version of Microsoft Outlook installed?
You must have Microsoft Outlook, version 8.03.4629 or later, installed.
Is the Exchange Scripting Agent installed?
By default, the Scripting Agent extension is installed during a Typical or Custom installation of Microsoft Outlook. In some cases, the extension may not be installed properly. Another possibility is that you may have performed a Custom installation or run Setup in Maintenance mode and removed the Exchange Scripting Agent option.
To verify that the extension is installed correctly:
a. On the On the Tools menu, click Options from and then click the
```
      General tab.
```
b. Click the Add-In Manager button. The Server Scripting extension
```
      should be listed and selected in the Add-Ins dialog box.
```

c. If it is not listed, run Setup and use the Add/Remove option to install

   the Exchange Scripting Agent extension. You may also want to verify
   that the following files are installed on the workstation:

   File Name      Version      Size (bytes)
   ------------   ----------   ------------
   ESCONF.DLL     5.5.1960.0   94,480
   SCRPTXTN.DLL   5.5.1960.0   54,032

Are permissions set correctly on the Microsoft Exchange server?

In order to install and administer event scripts, the user must be granted at least Author permissions on the EventConfig_<servername> object in the Exchange Server directory. To configure the appropriate permissions:

a. In the Microsoft Exchange 5.5 Administrator, select the

      EventConfig_<servername> object from the Folders\System
      Folders\Events Root container.

b. On the File menu, click Properties. On the General tab, click Client

      Permissions.

c. In the Client Permissions dialog box, select the Add button.

d. Select one or more users who will be managing scripts on the server

      and grant them a role of at least Author. Press OK twice.

Is the correct server specified as the Public Folder Server?

A setting for the Private Information Store on the Microsoft Exchange Server computer specifies which server in the Exchange organization will

    be responsible for creating and managing public folders. In order for

the Agents tab to appear on the client side, the server referenced by this setting must be running Microsoft Exchange Server, version 5.5 or later. To verify this setting:

a. In the Microsoft Exchange Server Administrator program, select the

      Private Information Store container for the Microsoft Exchange Server
      5.5 that contains the EventConfig_<server> object.

b. On the File menu, click Properties.

c. On the General tab, select the Public Folder Server dropdown and

      select a Microsoft Exchange Server 5.5 (or later) computer. This
     option tells Exchange Server where to obtain the Public Folder
     hierarchy, in which the EventConfig_<servername> folder is listed.
     Click OK.

e. Restart the Microsoft Outlook client.

NOTE: It may also be necessary to cycle the Exchange Server services in order to force this change to take effect immediately.

The Agents tab should now appear in the Microsoft Outlook client.

Keywords          : XADM XCLN kbsetup kbtshoot kbusage
Version           : Win95:8.03;WinNT:8.03
Platform          : Win95 winnt
Issue type        : kbprb
Solution Type     : kbworkaround

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Last reviewed: February 3, 1998
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