XCLN: Assertion Failure When Starting Outlook 8.0

 Last reviewed: March 16, 1998
Article ID: Q181938
The information in this article applies to:
  • Microsoft Outlook for Windows 3.x, Exchange Server Edition, version 8.0

SYMPTOMS

When you attempt to start Microsoft Outlook version 8.0, or you perform a Check Name command on a profile, you may get the following error message: 

   Stop Error: ASSERTION FAILED
   Expression Hierarchyinfo && Count ==
   HierarchyInfo->cRows, File
   I:\dsa\src\emsabp\root.c, Line 960
This error is fatal and will stop the client from launching properly.

CAUSE

This problem can occur if the Exchange organization has over 1,000 containers listed in the Global Address List.

STATUS

Microsoft has confirmed this to be a problem in the Outlook client version 5.5 for Windows 3.x. A supported fix is now available, but has not been fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: login profiles
Keywords : XCLN
Version : WINDOWS:8.0
Platform : WINDOWS
Issue type : kbbug
Solution Type : kbfix

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Last reviewed: March 16, 1998
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