XADM: Cannot Move E-form Message From Public Folder to Mailbox

• Microsoft Exchange Server, versions 5.0 and 5.5

SYMPTOMS

If you try to move or copy a message created with a custom E-form from a public folder to a folder in your mailbox or a PST file, you may encounter the following error message in the Exchange Client:

   An item could not be copied. There is not enough memory available to
   perform the operation.

   Can't copy the items. Could not make another copy of the item. The
   original was either moved or deleted, or access was denied.

CAUSE

The E-form message contains fields that can be multi-propertied. One or more of these properties is null, which causes the error when you try to move or copy it to another location.

WORKAROUND

To work around this issue, use version 1461.3 of Store.exe and the following associated supporting files for Exchange Server 5.0:

   Store.exe 1461.3 (or use 5.0 SP3)
   MDBMSG 1461.3 (or use 5.0 SP3)
   Gapi32.dll 1460.8 (or use 5.0 SP3)

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 5.0 and 5.5 A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.