Err Msg: Content Advisor Configuration Information Is Missing

 Last reviewed: February 27, 1998
Article ID: Q154999
The information in this article applies to:
  • Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01 for Windows 95
  • Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01 for Windows NT 4.0

SYMPTOMS

When you run Internet Explorer, you may receive the following error message: 

   Content Advisor configuration information is missing. Someone may
   have tried to tamper with it. You may wish to check the Content
   Advisor settings.
When you click OK, Internet Explorer can no longer access the Internet.

CAUSE

This behavior occurs when the ratings system has been enabled and the Ratings.pol file is missing or damaged.

RESOLUTION

Create a new Ratings.pol file. To do so, follow these steps:

  1. Quit Internet Explorer.

  2. Check your Windows\System folder to see if a Ratings.pol file exists. If it does, rename it to Ratings.old.

    NOTE: You must be able to view hidden files to view the Ratings.pol file. To view hidden files with My Computer or Windows Explorer, click Options on the View menu, click the View tab, click to select Show All Files, and then click OK.

  3. Start Internet Explorer, and then click Options on the View menu.

  4. Click the Security tab, and then click Settings in the Content Advisor area.

  5. Type the Supervisor password, and then click OK.

  6. Select the Ratings options that meet your needs, and then click OK.

When you restart Internet Explorer, the changes take effect.

NOTE: Removing and reinstalling Internet Explorer does not resolve this issue.

Additional query words: 3.00 3.01 3.02 4.00 4.01 disable
Keywords : kbtool msient msiew95 kbfaq
Version : 3.0 3.01 3.02
Platform : WINDOWS
Issue type : kberrmsg

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Last reviewed: February 27, 1998
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