Setup Problem with Central Point (PC Tools) Desktop

Last reviewed: September 10, 1996
Article ID: Q107735

The information in this article applies to:

Microsoft Word for Windows, version 6.0
Microsoft Office for Windows, version 4.3

SYMPTOMS

When you run Setup on a computer using Central Point PC Tools Desktop as the Windows shell, the following message may appear at the end of Setup:

   Setup is not yet complete. You need to exit Windows and run
   the following application from DOS and then restart Windows:
   C:\WINDOWS\_MSRSTRT.EXE

NOTE: In the above message, C:\WINDOWS is the directory where Microsoft Windows is installed.

If you follow these instructions, Setup is complete. If not, Word Setup is incomplete, and problems may occur when you run Word.

WORKAROUND

To avoid this problem, disable PC Tools Desktop before you run Word Setup. Use the following instructions to disable PC Tools Desktop:

Open your Windows SYSTEM.INI file in a text editor, such as Windows Notepad. SYSTEM.INI is located in the Windows directory.
In the [Boot] section of SYSTEM.INI, change the SHELL setting from
```
      SHELL=C:\CPS\WNDT.EXE
```
to:
```
      SHELL=PROGMAN.EXE
```
Save the SYSTEM.INI file and quit the text editor.
Quit and restart Windows, then run Setup.

MORE INFORMATION

The PC Tools Desktop products included here are manufactured by Central Point Software, vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbsetup kb3rdparty kberrmsg
KBSubcategory:
Additional reference words: 6.00 kbsetup pctools thirdparty 3rdparty
winword third 3rd party

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: September 10, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.