"Setup Was Not Completed" Running Setup /q from Office CD

• Microsoft Office for Windows, versions 4.2-CD, 4.3-CD, 4.3c-CD

SUMMARY

When you run the Microsoft Office Setup program from the CD, and you use the /q switch to run a quiet mode installation (setup /q), you receive the following error message

   Microsoft Office Setup was not completed successfully

   -or-

   Microsoft Office and Bookshelf Setup was not completed successfully
   and Microsoft Office is not installed.

CAUSE

This behavior occurs when you run the Setup program located on the CD. You cannot run a quiet mode installation from the CD itself.

Note that this is not a problem when you run the Setup program for Microsoft Office from floppy disks.

WORKAROUND

To run a quiet mode installation of Microsoft Office on CD-ROM, first run an administrative installation (setup /a) from the SETUP.ADM directory to install Microsoft Office to the network server. You can then run a quiet mode installation of Microsoft Office from the server to install Microsoft Office to the workstation.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

You can create a Setup script and place it in the same network directory as SETUP.EXE so that a customized Setup program can be run using the appropriate command switches. You can run the Setup program with the /q switch to run the Setup script and install Microsoft Office without prompting for input. The /q switch is required when you use a custom script. However, you cannot use the /q switch to run the Setup program for the Microsoft Office versions above located on the CD.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q119357
   TITLE     : AppNote: "How to Create a Custom Installation Script"
               (WC1046)

REFERENCES

For more information about Distributing A Custom Installation Script On The Network, choose the Search button in Help and type:

   network, distributing scripts over