OFF: Autorun Feature on Office CD Doesn't Run

• Microsoft Office for Windows 95, version 7.0-CD
• Microsoft Office 97 for Windows, version 97-CD

SYMPTOMS

When you insert the Microsoft Office CD, the Autorun feature may not run, even when you manually run the Autorun.exe file located on the CD.

CAUSE

This behavior occurs if you have already installed Microsoft Office on your computer, either from the Office installation CD, from floppy disks, or from a network server.

This behavior occurs because the Autorun feature is only designed to run if Office is not already installed (for example, the first time you run Office Setup or when you run Office Setup after using the Remove All button in maintenance mode). The Autorun feature displays a window that allows you to install Office, display the online Getting Results book, or browse the Office CD. However, you can still perform each of these actions without using the Autorun feature.

NOTE: If you insert the Microsoft Office 97 CD and Microsoft Office 97 is already installed, a window for the CD contents will automatically appear instead of the Autorun running. This behavior differs from that of Microsoft Office 7.0 for Windows. If you insert the Office 7.0 CD and Office 7.0 is already installed, no window appears and nothing happens.

WORKAROUND

Although you cannot run the Autorun feature again on the Office CD, you can run Setup, display the Getting Results book, or explore the contents of the CD by doing the following:

1. Insert the Office CD in the CD-ROM drive.

2. Start Windows Explorer.

    Explorer), click the CD-ROM drive, such as (D:).

    To do this        Take this action
    ----------------------------------------------------
    Run Setup         Double-click the Setup icon in the
                      Contents list (right window in
                      Windows Explorer).

    Display "Getting  Double-click the Cdonline folder in
    Results"          the Contents list (right window in
                      Windows Explorer), and then double-
                      click the Results icon

    Explore the CD    Double-click the desired folder in
    contents          the Contents list (right window in
                      Windows Explorer).

    Explorer), click the CD-ROM drive, such as (D:).

    To do this        Take this action
    ----------------------------------------------------
    Run Setup         Double-click the Setup icon in the
                      Contents list (right window in
                      Windows Explorer).

    Display "Key      Double-click the Office folder in
    information for   the Contents list (right window in
    upgraders and new Windows Explorer), and then double-
    users"            click the of8new.hlp icon.

    Explore the       Double-click the Valupack folder in
    Office 97         the Contents list (right window in
    Valupack          Windows Explorer), and then double-
                      click the valupk8.hlp icon.

MORE INFORMATION

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q134623
   TITLE     : OFF7: Description of Autorun Feature on Office CD