OFF95: Error Printing the Binder to HP DeskJet Printers

The information in this article applies to:

• Microsoft Office for Windows 95, version 7.0

SYMPTOMS

When you print All Sections of a Microsoft Binder that contains a Microsoft PowerPoint presentation file to a Hewlett-Packard DeskJet printer, you receive the following error message:

   An error has occurred printing section <name of section>.
   Do you want to continue printing the Binder Document?

The error usually occurs while a Microsoft PowerPoint presentation is printing.

CAUSE

This problem occurs with HP DeskJet models 500, 500c, 510, 520, 540, 550c, and 560c when you use the Deskjetc.drv version 6.5.8 that ships with Microsoft Windows 95.

WORKAROUND

To continue printing the Binder, choose Yes to print the remaining Binder sections or documents, and print the presentation file separately. To print the section separately click Print Binder on the File menu and select the Selected Section(s) option under Print What. Select each Section separately and click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.