CG3: Error Messages Appear When You Install Extra Clipart

• Microsoft Clip Gallery, version 3.0
• Microsoft Office 97 for Windows

SYMPTOMS

When you run the Clipart Extra Setup program, you may receive the following error messages:

   Setup could not find Microsoft Clip Gallery 3.1 installed on your
   system. Please install Microsoft Clip Gallery 3.1 before installing
   this application.

   -and-

   Microsoft Clipart Extra Setup was not completed successfully.

CAUSE

This problem occur when the following conditions are true:

• You install Microsoft Office 97 on your computer from an administrative installation (Setup /a) point on a network server.

  -and-

• When you are prompted by the Microsoft Office 97 Setup program to specify where to store shared files, you choose to store shared files on the network server.

RESOLUTION

To install the extra clipart, you must install the Microsoft Clip Gallery, version 3.1, on the hard disk on your computer.

If you already ran the Microsoft Office 97 Setup program and chose to store shared files on the server, use the following steps to install Microsoft Clip Gallery on your computer:

1. Run the Microsoft Office 97 Setup program. When you are prompted, click Remove All and remove Microsoft Office 97 from your computer.

   Note that you do not have to remove all shared components.

2. After you remove Microsoft Office 97 from your computer, run the Microsoft Office 97 Setup program again from the network server. When you are prompted whether to store shared files on the server or on the local hard disk, click Local Hard Drive.

3. After Setup is finished, run the Microsoft Clipart Extra Setup program.

STATUS

This behavior is by design of the Microsoft Office 97 Setup program, Microsoft Clip Gallery 3.1, and the Microsoft Clipart Extra Setup program.

MORE INFORMATION

Microsoft Office 97 includes extra clipart that you can install and use with Microsoft Office 97. To install the extra clipart, run the Setup.exe program in the Clipart folder on the network server that contains the administrative installation of Microsoft Office 97. You can also install the extra clipart by running the Setup.exe program in the Clipart folder on your Microsoft Office 97 compact disc.

When you run the Microsoft Office 97 Setup program from a network share that contains an administrative installation of Microsoft Office 97, you can specify a storage location for shared files (files that are used by more than one program) that is on the server or on the local hard disk. Microsoft Clip Gallery uses shared files; therefore, if you choose to store shared files on the server, Setup does not copy Microsoft Clip Gallery to the hard disk on you computer.