OL97: Cannot Access Offline Folders When Working Offline

• Microsoft Exchange Windows 95 client, versions 4.0 and 5.0
• Microsoft Outlook 97

SYMPTOMS

When you start the Microsoft Exchange Client or Microsoft Outlook 97 while working offline, your offline folders are not available.

CAUSE

You did not log on to Windows 95.

RESOLUTION

Log on to Windows 95. To do so, follow these steps:

1. Click the Start button, and then click Shut Down.

2. Click to select "Close all programs and log on as a different user?"

3. Click Yes.

MORE INFORMATION

When you start Windows 95 while connected to your network, you receive the network password dialog box and log on as you normally do. If your network password and your Windows password are the same, you receive no prompt for a Windows password.

When you start Windows 95 while not connected to the network, you can press ESC (Escape) at the password dialog box and continue without logging on. Although not connected to your network server to validate your password, you still must log on to Windows 95 because the Windows password secures the offline store file (.OST).