OL97: No Notification Given for Arriving E-Mail Message

• Microsoft Outlook 97

SYMPTOMS

In Microsoft Outlook 97, some e-mail messages do not trigger the arrival notification sound or dialog box display.

CAUSE

The arriving e-mail notification is on a 5-minute (120000-millisecond) cycle. The first message arriving after the beginning of a cycle will be announced. Subsequent arrivals during the cycle will not trigger the notification. The notification will execute only once during the 5-minute cycle.

STATUS

This is by design.

MORE INFORMATION

To turn on the e-mail arrival notification in Outlook, follow these steps:

1. On the Tools menu, click Options.

2. In the Options dialog box, on the E-mail tab, under "When new items arrive," click to select the "Play a sound" and/or "Display a notification message" check box.

3. Click Apply, and then click OK.

1. On the Tools menu, click the Inbox Assistant.

2. In the Inbox Assistant dialog box, click Add Rule.

3. In the Edit Rule dialog box, click to select the Alert With check box, and then click Action.

4. In the Alert Actions dialog box, if not selected, click to select the "Notify with the text" or the Play check box.

   If "Notify with the text" is selected, type the text to be displayed in the notification dialog box.

   If Play is selected, click Sound, choose the sound file to be played, and then click Test.

5. Click OK to close all dialog boxes.