OL97: Letters Not Listed When Viewing Journal Entries by Contact

• Microsoft Outlook 97

SYMPTOMS

Using the "New Letter to Contact" feature in Microsoft Outlook 97, does not provide for listing the letter when viewing the Journal entries by Contact. It also does not log the letter to the Contact's Journal Page.

RESOLUTION

To group all letters to a Contact for Journal viewing, place the Contact's name in the keywords property of the Microsoft Word 97 document. Then in Outlook, view the Journal list by Category rather than Contact. This will list the letter in a group with others to this Contact.

NOTE: This still will not log the letter on the Contact's Journal page.

MORE INFORMATION

Steps to Place the Contact's Name in the Document Properties

1. On the File menu in Word, click Properties.

2. On the Summary tab, type the Contact's name in Keywords.

3. Click OK.

4. Complete and save the letter.

Steps to View the Journal Entries by Keywords (Contact name)

1. In Outlook, click the Journal folder.

2. On the View menu, point to Current View and click By Category.

NOTE: For a high volume Contact, you can use a Word template with the Contact name pre-entered in the Keywords property.

To Build a Word Template for a Contact

1. In Word, open a new document.

2. On the File menu, click Properties.

3. On the Summary tab, type the contact's name in, Keywords and click OK.

4. Type the name and address of the contact in the letter.

5. On the File menu, click Save As.

6. In File name, type the name of the contact.

7. In the "Save as type" list, click Document Template (*.dot).

8. Click Save.

To Use the Template

1. On the File menu in Word, click New.

2. On the General tab, click the icon for the proper contact and click OK.

Keywords          : GnlUif kbinterop
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbinfo