OL97: OK Button Appears Dimmed When Mapping Custom Fields

• Microsoft Outlook 97

SYMPTOMS

When you use the Import and Export Wizard in Microsoft Outlook, the OK button is not available on Map Custom Fields.

CAUSE

Outlook requires certain fields to be mapped before you can click OK. The fields you are required to map depend on the type of folder used for importing data. For example, if you are importing data into your Calendar folder, you must map at least one of your fields to the Subject field and one to the Start Date field. Until you have mapped something to both of these fields, the OK button will remain unavailable.

RESOLUTION

For the OK button on the Map Custom Fields Dialog box to be available, you must map certain fields. The following table lists the required fields for each of the types of folders in Outlook:

   Type of Folder                   Required Fields
   ---------------------------------------------------------

   Mail Items (Inbox)               Subject
   Appointment Items (Calendar)     Subject, Start Date
   Task Items (Tasks)               Subject
   Contact Items (Contacts)         (None are required)
   Journal Items (Journal)          Journal Type, Start Date
   Note Items (Notes)               Note Body

MORE INFORMATION

To import data into Outlook from another program or file, follow these steps:

1. On the File menu, click Import And Export.

2. In the Import And Export Wizard, select "Import from Schedule+ or another program or file," and click Next.

3. Select the appropriate file type and click Next.

4. Type the full path and name of the incoming file and click Next.

5. Select the folder into which you want to import the data and click Next.

6. Click to select Import in the "The following actions will be performed" dialog box. Map Custom Fields is now available.

7. Click Map Custom Fields.

8. Map the fields from the incoming file to the Outlook file as desired and click OK. Make sure you have mapped the required fields mentioned in the Resolution section of this article.

For more information about when the Map Custom Fields button in the Import A File dialog box is not available if you try to import data from another program or file, query in the Knowledge Base for the following article:

   ARTICLE-ID: Q161057
   TITLE     : Map Custom Fields Button Not Available (Dimmed)