OL97: Import Wizard Procedure Incomplete

• Microsoft Outlook 97

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SYMPTOMS

In Microsoft Outlook 97, the Import Wizard may display the following behavior:

• On the last pane, the Finish button is not available.

      -and-
  

• You cannot check any of the items beneath "The following actions will be performed:"

      -and-
  

• The Change Destination button results in a dialog box with no folders from which to select.

CAUSE

The user profile is corrupted.

RESOLUTION

Create a new user profile and run the Import Wizard again. For more information on setting up a user profile, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID:  Q162203
   TITLE     :  OL97: User Profiles and Information Services

Keywords          : IntpImEx
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbhowto