OL97: Look Up Thesaurus in WordMail Causes SHIFT Key to Stick

• Microsoft Outlook 97
• Microsoft Word 97 for Windows on the following platform: Windows 95

SYMPTOMS

In Microsoft Outlook 97, when you press SHIFT+F7 to look up a word in the thesaurus, the SHIFT key may stick. That is, if you press a key that moves the insertion point, such as the END key or one of the arrow keys, the selection may change

This problem occurs when you use Microsoft Word as the e-mail editor to compose an Outlook e-mail message.

WORKAROUND

To work around this problem, use either of the following methods:

Method 1: Press the SHIFT key

Press the SHIFT key to release it.

NOTE: If you press ESC, Outlook attempts to close the e-mail message.

Method 2: Use the Menu to Look Up a Word

Do not press SHIFT+F7 to look up a word; instead, point to Language on the Tools menu, and then click Thesaurus.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q157935
   TITLE     : WD97: Keyboard Shortcuts for Word 97

   ARTICLE-ID: Q159476
   TITLE     : WD97: How to Enable, Disable Microsoft Word as the E-Mail
               Editor

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component