OL97: Error Opening a Shortcut to an Item in a PST

 Last reviewed: January 19, 1998
Article ID: Q174525
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

When opening a shortcut to an item in a Personal Folders (PST) file, in a Microsoft Outlook 97 Contact record, you may get the following error message: 

   The file <PST> could not be found.

CAUSE

You moved the PST file after establishing the shortcut to the item. The shortcut still points to the original PST location.

RESOLUTION

Rebuild the shortcut based on the current location of the file.

Steps to Build an Item Shortcut

To rebuild the shortcut based on the current location of the file, follow these steps:

  1. Open a new or existing Contact record in Outlook.

  2. On the Details tab, click to select a Birthday or Anniversary date.

  3. Click Close and Save.

Result: When reopening this Contact, notice that a shortcut has been inserted in the large message window near the bottom of the Contact window. When clicked, this shortcut will take you to the event in the Calendar folder.

NOTE: If you should move the PST file from its current location, clicking the shortcut will produce the error message above. In this event, delete the original shortcut and rebuild it using the steps above.

Additional query words:
Keywords : GnlCont GnlFold GnlCal
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb
Solution Type : Info_Provided

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Last reviewed: January 19, 1998
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