OL97: Accept, Decline, Tentative, Missing on Meeting Request

 Last reviewed: January 19, 1998
Article ID: Q176795
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

Meeting requests sent from Microsoft Outlook 97 using the Lotus cc:Mail transport may not have the Accept, Decline, and Tentative buttons available. Instead, the recipient receives a plain e-mail message.

CAUSE

The cc:Mail transport is set to send messages in Text only format.

RESOLUTION

Change the cc:Mail transport to send messages in Rich Text Format (RTF).

Change the cc:Mail Transport to RTF

  1. On the Tools menu, click Services.

  2. Click to select Lotus cc:Mail and then click Properties.

  3. On the Delivery tab, click to select "Send using Microsoft Exchange rich text format." This attaches a Transport-Neutral Encapsulation Format (TNEF) file with outgoing messages.

Meeting request messages will now have Accept, Decline, and Tentative buttons.

REFERENCES

For more information on setting up the cc:Mail transport service in Outlook, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q163290
   TITLE     : OL97: Troubleshooting cc:Mail Connectivity in Outlook
For more information about using cc:Mail with Outlook, type "cc:Mail" in the Office Assistant, click Search, and then click to view "If you use Lotus cc:Mail."

Lotus cc:Mail is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

The cc:Mail transport service is manufactured by Transend Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. 

Keywords          : cfgCCMail Intp3rdPty
Version           : WINDOWS:97
Platform          : WINDOWS
Issue type        : kbprb kbinfo

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Last reviewed: January 19, 1998
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