OL97: Contact Exported to PAB Gives Error

• Microsoft Outlook 97

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SYMPTOMS

When you right-click an imported email address in the Personal Address Book and click Properties you may receive the following error message:

   The properties dialog box could not be displayed. The action could not
   be completed.

CAUSE

The contacts were imported to the Personal Address Book with the Internet e-mail transport in the profile.

RESOLUTION

Create a profile that has just Personal folders and a Personal Address Book and then export the contact to your Personal Address Book.

Create a New Profile

1. Click Start, point to Settings and click Control Panel.

2. Click Mail and Fax, and then click Show Profiles.

3. Click Add, and click to select "Manually configure information services." Click Next.

4. Type a name in Profile Name, such as New Profile, and click Next, and click Add.

5. Click to select Personal Folders then click OK. Locate your original Personal Folder click to select it, and then click Open and OK.

6. In the <profile name> Properties, click Add.

7. Click to select Personal Address Book. Click OK. If the path to your original Personal Address Book is not correct, click Browse and locate it and open it. Click OK.

8. Click OK, and Next, and then Finish.

9. In "When Starting Microsoft Windows Messaging, use this profile" click to select the profile you just created. Click Close. Close the Control Panel.

Export Contact to Your Personal Address Book

1. Double-click to open a Contact.

2. Right-click the e-mail address, then click "Add to personal address book" on the shortcut menu.

3. Click Save and Close.

4. On the File menu, click "Exit and Log Off."

5. Click the Start button, point to Settings and click Control Panel.

6. Double-click Mail and Fax.

7. Click Show Profiles.

8. In the list "When starting Microsoft Windows Messaging, use this profile", click to select your original mail profile. Click Close.

9. Close the Control Panel.

MORE INFORMATION

Steps to Reproduce Problem

These steps assume your mail profile includes:

• Internet e-mail
• Personal Folders
• Personal Address Book

1. In the Contacts folder on the Contact menu, click New Contact.

2. Type the information for the contact. Click Save and Close.

3. Open the contact.

4. Right-click the e-mail address and click "Add to Personal Address Book" and close the contact.

5. On the Tools menu, click Address Book.

6. In "Show Names from the" click to select Personal Address Book.

7. Right-click an entry and click Properties.