OL97: Smart Quotes May Not Display Correctly

 Last reviewed: March 13, 1998
Article ID: Q182458
The information in this article applies to:
  • Microsoft Outlook 97

SYMPTOMS

Quotation marks do not display correctly. They appear as garbled text or as question marks.

CAUSE

You are using Microsoft Word 97 as your e-mail editor with Smart Quotes enabled. The receiving e-mail client does not support the Windows code page.

RESOLUTION

To display the quotation marks correctly, choose one of the following:

  • Disable the Smart Quotes feature within Word.
  • Do not use Word as your E-mail editor.

For more information on Word AutoFormat, please see the following article(s) in the Microsoft Knowledge Base: 

   Article-ID: Q139564
   Title     : WD: How to Disable the "AutoFormat As You Type" Feature
To disable Word as your e-mail editor, follow these steps:

  1. On the Tools menu, click Options.

  2. On the General tab, click to clear "Use Microsoft Word as the e-mail editor."

Additional query words: 97
Keywords : GnlFrmt Intp3rdPty
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb

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Last reviewed: March 13, 1998
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