PC DOS: Err Msg: Notice 127 Private Folder Index Missing

• Microsoft Mail for PC Networks, version 3.0

SYMPTOMS

When a user tries to access a folder in version 3.0 Microsoft Mail for PC Networks, MS-DOS workstation, by selecting Options, Folders, Modify (or Delete or Storage), View, the following error message may be displayed:

   Notice 127 Private folder index missing

CAUSE

This error occurs when the FOLDERS\LOC\xxxxxxxx subdirectory of the Mail database is missing the xxxxxxxx.IDX file.

RESOLUTION

To resolve this problem, restore the file from backup. However, if a backup copy of the .IDX file is not available, you can run the FIXIDX utility to build xxxxxxxx.IDX file from the folder files.

NOTE: Using the FIXIDX utility will result in loss of folder names. However, if the .FLD files are also unavailable, the administrator must reset Folder privileges for the user.

To reset Folder privileges, start the Administrator program. Select Local-Admin, Folders, Reset, and select the user from the list. This will delete all references to the user's old folders. The user can now rebuild the folders from scratch.

The FIXIDX utility is included in Application Note WA0641, "Database Maintenance Utilities." You can have this Application Note mailed or faxed to you by contacting Microsoft Product Support Services.

MORE INFORMATION

To determine the user's 8-digit ID, use the USRDMP or LISTUSER utility.