PC Adm: Err Msg: Notice 99 Unable to Access Address Record

• Microsoft Mail for PC Networks, versions 2.1x, 3.0, 3.0a, and 3.2

SYMPTOMS

With versions 2.1x, 3.0, 3.0a, and 3.2 of Microsoft Mail for PC Networks, when you modify local user details on your postoffice from within ADMIN.EXE, the following error may occur:

   Notice 99
   Unable to Access Address Record

CAUSE

The cause can be insufficient network rights and file corruption, particularly with the Access files (ACCESS.GLB, ACCESS2.GLB, and ACCESS3.GLB).

RESOLUTION

The Access files should be checked by using the following figures to divide the file size by. The file is not corrupt if the number you get after dividing is a whole number.

NOTE: Although the files may divide out correctly, this does not guarantee that they are corruption free.

   ACCESS.GLB      divide by      586
   ACCESS2.GLB     divide by       69
   ACCESS3.GLB     divide by      512

The corrupt ADMIN.NME file will need to be zeroed out. Delete the file then use the following command:

   type AAA >  ADMIN.NME

The preferred method of resolving this error message is to restore from backup. The files to restore are ACCESS.GLB, ACCESS2.GLB, ACCESS3.GLB, ADMIN.NME, ADMINSHD.NME, ADMIN.GRP, and ADMINSHD.GRP. They should all be restored from the most recent valid backup.

If users have been added to the mail system since this backup, these users will have to be redefined after the restoration.

For the MS-DOS workstation users, they should make an archive of their mail folders and Inbox, prior to restoring the files, which can be de-archived upon recreation of the mailbox.

For Mail for Windows users, they should make a backup of their .MMF file, prior to restoring the files, which can be re-imported using Import Folders upon recreation of their mailbox.