FFAPI: First Contact Form for FFAPI Gateway

The information in this article applies to:

- Microsoft Mail Gateway to FFAPI, versions 2.1 and 3.0

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c

               MICROSOFT FFAPI GATEWAY PROBLEM REPORT FORM

Version of SDK:   3.0    2.1C    2.1(Consumers)   2.0(Consumers)

MICROSOFT MAIL           Postoffice version:____________________

                               Network name:____________________

                            Postoffice name:____________________

Network operating system:  LAN Man     Novell    Pathworks    NFS

              Other: _________________________

        Courget

        CourPut

        CourCfg

        GTWCFG        APPDIR

        GTWGET        APPGET        RMTGET

        GTWPUT        APPPUT        RMTPUT

Does it consistently do this when changing machines or accounts? YES/NO

If you need information on how to address a foreign mail system using the basic file format, see Microsoft Knowledge Base article Q94410.