SNADS: First Contact Form for SNADS Gateway

The information in this article applies to:

• Microsoft Mail Gateway to SNADS, version 2.1

Please use the checklist in this article to collect information about your system before calling Microsoft Product Support Services. You will be able to work more effectively with a Microsoft Support Engineer if all the information needed to trace and solve your problem is available. Include any troubleshooting steps you have taken in an effort to resolve the problem. Please be as complete and specific as possible when you fill out this form.

There are ten articles of this type--one for each gateway product. Each is different, so find the one suited to your case by searching these keywords (without the spaces):

    x 4 0 0 f c c          m s f c c
    3 c o m f c c          p r o f s f c c
    m c i f c c            s m t p f c c
    f f a p i f c c        s n a d s f c c
    f a x f c c            c o n n f c c


               MICROSOFT SNADS GATEWAY PROBLEM REPORT FORM

Which SNADS Gateway is being used?    Linkage    Softswitch Central

Is connection HUB mail?   YES/NO

Gateway version: ________

MICROSOFT MAIL         Postoffice version: _____________________

                             Network name: _____________________

                          Postoffice name: _____________________

Is postoffice name same as DGN?   YES/NO

If NO, is MS Mail postoffice name 8 characters or shorter?   YES/NO

If NO, is MS Mail postoffice name   9   or   10   characters?

Are postoffice names mapped to DGN address component?   YES/NO

Has this worked before?   YES/NO

Is problem seen on foreign mail system?   YES/NO

Is problem seen on local (MS Mail) system?   YES/NO

Can mail be sent from foreign mail system to MS Mail?   YES/NO

Can mail be sent from MS Mail to foreign mail system?   YES/NO

                                   through DGN(DEN) addressing? YES/NO

Describe the problem