PC Ext: External Won't Dial Out Unless There Is Outbound Mail

 Last reviewed: June 10, 1996
Article ID: Q118676
The information in this article applies to:
  • Microsoft Mail for PC Networks, versions 3.2 and 3.5

SYMPTOMS

When you use the External Mail program (EXTERNAL.EXE) to transfer mail between postoffices that are connected via modem, the External Mail program may not dial out to pick up mail from the other postoffice even though it is configured for twoway transfer and there is mail waiting to be picked up.

CAUSE

There is no outbound mail. The External Mail program only dials out if there is outbound mail.

RESOLUTION

This is a limitation of the External Mail program. The messages waiting at the other postoffice will be transferred to the destination if the External Mail program at the other postoffice is permitted to transmit messages. However, when there are dial-up restrictions, you can create outbound mail messages so External will dial out and pick up waiting messages. You can do this by using the AUTOSEND MAPI application that is provided in the SAMPLE.EXE file included with the MAPI.DLL update, MAPIUPD.EXE. 

You can find MAPIUPD.EXE (size: 989340 bytes) 
                        , a self-extracting file, on the following
services:
  • Microsoft's World Wide Web Site on the Internet 

          On the www.microsoft.com home page, click the Support icon.
      Click Knowledge Base, and select the product.

          Enter kbfile MAPIUPD.EXE (size: 989340 bytes) 
                              , and click GO!
      Open the article, and click the button to download the file.


  • Internet (anonymous FTP)

          ftp ftp.microsoft.com
      Change to the Softlib/Mslfiles folder.
      Get MAPIUPD.EXE (size: 989340 bytes) 

    

  • The Microsoft Network

          On the Edit menu, click Go To, and then click Other Location.
      Type "mssupport" (without the quotation marks).
      Double-click the MS Software Library icon.
      Find the appropriate product area.
      Locate and Download MAPIUPD.EXE.

    

  • Microsoft Download Service (MSDL)

          Dial (206) 936-6735 to connect to MSDL
      Download MAPIUPD.EXE (size: 989340 bytes) 

    

For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:



   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services


The AUTOSEND application is a Microsoft Visual Basic program that sends
mail at specific times or intervals. The source code is included with the
MAPI.DLL update.



	
	

	















	






Additional reference words: 3.20 3.50 two way transfer

KBCategory: kbusage kbenv kbfile

KBSubCategory: MailPCExt








THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS
PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.  MICROSOFT DISCLAIMS
ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IN NO
EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR
ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL,
CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF
MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.  SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES
SO THE FOREGOING LIMITATION MAY NOT APPLY.






	
	Last reviewed:  June 10, 1996
	

	© 1998 Microsoft Corporation. All rights reserved. Terms of Use.