PC Win: MMFClean GP Fault in Large POL w/ Gateway Addresses

• Microsoft Mail for PC Networks, version 3.2

SYMPTOMS

The MMFCLEAN utility may cause a general protection fault (GP fault) in the Microsoft Windows operating system when you access a postoffice, if a large number of gateway addresses have been added to the postoffice address list.

CAUSE

Postoffice address lists that include a large number of gateway addresses may create a problem for MMFCLEAN during the initialization process.

RESOLUTION

To work around this problem, perform the following steps:

1. Create two subdirectories, GLB and NME, on a local hard disk drive.

2. Place the three access files (ACCESS.GLB, ACCESS2.GLB, and ACCESS3.GLB) from the postoffice into the local GLB subdirectory, and place a zero- byte ADMIN.NME file in the local NME subdirectory.

3. Run ACCTONME.EXE from the root of the local hard disk drive. A new ADMIN.NME file will be created.

4. Ensure that no one is accessing the postoffice with the Mail Administrator, Import, or Moveuser program.

5. Make a backup copy of the ADMINSHD.NME file.

6. Copy the newly created ADMIN.NME file to the ADMINSHD.NME file located on the active postoffice.

7. Run MMFCLEAN and then restore the ADMINSHD.NME file from backup.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of MMFCLEAN. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

ACCTONME.EXE is available as part of Application Note WA0641, "Database Maintenance Utilities." You can obtain this Application Note by contacting Microsoft Product Support Services.

MMFCLEAN is available as MMFUTIL.EXE. You can find MMFUTIL.EXE, a self- extracting file, on the following services:

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile MMFUTIL.EXE (size: 219794 bytes) 
                                , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get MMFUTIL.EXE (size: 219794 bytes) 
  

• The Microsoft Network

        On the Edit menu, click Go To, and then click Other Location.
        Type "mssupport" (without the quotation marks).
        Double-click the MS Software Library icon.
        Find the appropriate product area.
        Locate and Download MMFUTIL.EXE.
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download MMFUTIL.EXE (size: 219794 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services