PC Win: Err Msg: MMFCLEAN.EXE Has Stopped Responding...

• Microsoft Mail for Windows, versions 3.2

SYMPTOMS

If you run MMFCLEAN.EXE, the system you are running it on can lock up or hang. You will also receive the following error message:

   MMFCLEAN.EXE has stopped responding to the system.

CAUSE

In the first step of the MMFCLEAN.EXE procedure, it creates a TEMP file (~mmf.tmp), which is a copy of the MMF file that it is attempting to clean. If the program is halted in any way, the TEMP MMF will not get deleted. Trying to run MMFCLEAN.EXE again may cause the system to lock up or hang.

RESOLUTION

The resolution is to delete the offending TEMP files from the MAILDATA\MMF directory, and MMFCLEAN should work.

NOTE: Insufficient disk space on the postoffice can also cause the system to lock-up or hang without warning or error message.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q117693
   TITLE     : PC Adm: Microsoft Mail MMFCLEAN.EXE Utility

You can find MMFUTIL.EXE (size: 219794 bytes) 
                        , a self-extracting file, on the following

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile MMFUTIL.EXE (size: 219794 bytes) 
                                , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get MMFUTIL.EXE (size: 219794 bytes) 
  

• The Microsoft Network

        On the Edit menu, click Go To, and then click Other Location.
        Type "mssupport" (without the quotation marks).
        Double-click the MS Software Library icon.
        Find the appropriate product area.
        Locate and Download MMFUTIL.EXE.
  

• Microsoft Download Service (MSDL)

        Dial (206) 936-6735 to connect to MSDL
        Download MMFUTIL.EXE (size: 219794 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online
               Services