PC Win: Err Msg: Mailbox Name or Password Is Incorrect

• Microsoft Mail for Windows, versions 3.2 and 3.2a

SYMPTOMS

The following error message may appear after you enter logon information (Name and Password):

   Mailbox Name or Password is Incorrect.

CAUSE

If the user name entered into the dialog box is spelled incorrectly or the password is incorrect, you will get the above error message.

Additionally, if the Mail client is connected to the incorrect postoffice (a postoffice other than the one on which the account was created), you will get the above error message.

RESOLUTION

Verify that your user name and password are correct. Also verify that you are connecting to the correct postoffice.

Please see Chapter 2 of version 3.2 of Microsoft Mail for PC Networks "Administrator's Guide" for steps to ensure you are connecting to the correct postoffice.

Please see page 104 of the version 3.2 "Administrator's Guide" for steps to recover your password.

MORE INFORMATION

When you log into Mail, the user name and password are verified by the Mail for PC Networks postoffice. Verification occurs regardless of the storage location of the mail message file (MMF).

For additional information, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q118929
   TITLE     : Change Password is Case Sensitive

   ARTICLE-ID: Q101138
   TITLE     : Using the ServerPath Entry in the MSMAIL.INI File