PC WRmt: Remote Mail to Group with New User Not Delivered

 Last reviewed: March 23, 1995
Article ID: Q127953
The information in this article applies to:
  • Microsoft Mail Remote for Windows, version 3.2

SYMPTOMS

If a Microsoft Mail Remote for Windows user sends a message to an existing group, after the group has just been modified to contain newly created users, mail may not be delivered to those new users. In addition, no error message will be returned.

RESOLUTION

Restart External to force the updated information to be stored memory, including the new group definition.

MORE INFORMATION

When mail addressed to a group is sent by Remote Mail for Windows, EXTERNAL.EXE performs the group address resolution after it receives the mail. If the group definition has been modified to include newly created users, and EXTERNAL.EXE has not reached IntervalUpdate time, it will not know about these new users, and new mail will not be created for them. If the group is made up of all new users, mail will appear to have disappeared, and no error message will be generated.

EXTERNAL.EXE loads group information among other definitions into its memory at start up. It also checks for updated information regularly based on the IntervalUpdate setting. The default is set to 5 minutes.

For additional information, please see version 3.2 of Microsoft Mail for PC Networks "Administrator's Guide," page 248.

Additional reference words: 2.10 3.00 3.20 3.20a pole group disappear
KBCategory: kbenv
KBSubcategory: MailPCWRmt

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Last reviewed: March 23, 1995
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