PC Gen: DIRSYNC.DOC from Mail 3.5 Does Not Print

 Last reviewed: August 14, 1995
Article ID: Q134381
The information in this article applies to:
  • Microsoft Mail for PC Networks, version 3.5

SYMPTOMS

When you try to print the DIRSYNC.DOC file, included on the Mail Utilities disk in version 3.5 of Microsoft Mail for PC Networks, the file may not print from Microsoft Word version 6.0 or later for Windows.

CAUSE

The DIRSYNC.DOC file, located in the DIRSYNC directory on the Mail Utilities disk, is formatted using the A4 page layout. When you try to print the document, the printer will prompt you to insert A4 paper, and it will not print until this is done. However, this paper size is currently not used by default in the United States.

RESOLUTION

To be able to print the DIRSYNC.DOC, open the document in Microsoft Word for Windows and position the cursor anywhere in the document body (not the header), from the File menu, choose Page Setup. Then select the Paper Size tab.

In the Paper Size option, select Letter 8.5 x 11 inch. The DIRSYNC.DOC should now print using normal 8.5 x 11-inch paper.

NOTE: According to the DIRSYNC.DOC, the total number of pages in the document is 32. This is incorrect. The number of pages, when printed using the Normal 8.5 x 11 Letter format, is 54 pages long.

Additional reference words: 3.50
KBCategory: kbprint
KBSubcategory: MailPCGen

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: August 14, 1995
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.