FAX: How to Troubleshoot the Gateway

The information in this article applies to:

• Microsoft Mail Gateway to FAX, version 3.0

SUMMARY

This article briefly describes the steps to follow when troubleshooting problems with the Microsoft Mail Gateway to Fax.

MORE INFORMATION

Information Required

To track or report a problem, you need to know:

• Gateway version
• Model and version of board being used
• Error messages

Isolating the Problem

• Try sending a fax using the fax board software. If it doesn't work, the problem lies with the board. Check the board's configuration.
• If you can send faxes with the fax board software, but not while running the gateway, find out what error message is being displayed.
• If no error message is displayed and the fax is never sent, the problem could lie with the actual mailbag being used for fax mail. Check the MBG directory for file access problems, and check for any other mail-related problems.

For more information, query on the following words in the Microsoft Knowledge Base:

   Fax and Gateway and error and pcmail

Restarting the Gateway

To restart the gateway:

1. Shut down the gateway.

2. Return all items from the fax queue.

3. Delete all items from the fax board queue, using the fax board software.

4. For the Gammalink board only, compress the queue file by running GFQRESET.EXE.

5. From the Admin program, compress the RRS.FAX file.

6. Restart the gateway.

7. Send a fax.

REFERENCES

"Microsoft Mail Gateway to Fax Administrator's Guide"