PROFS: Information Required to Troubleshoot Gateway Problems

 Last reviewed: October 20, 1997
Article ID: Q86147
3.20 VM kb3rdparty kbtshoot

The information in this article applies to:

  • Microsoft Mail Gateway to IBM PROFS and OfficeVision, version 3.2

Troubleshooting problems with the Microsoft Mail Host Access component is difficult and different than working on local area network (LAN) problems; however, some of the same basic concepts apply.

It is important to obtain the version number of the Host Access software from the customer, in order to determine if their problem has already been corrected in a subsequent release. The release number is in the RELEASE DATA file on the 193 F disk.

Log files can be generated on the VM side of the gateway, also. If the ACCOUNT_INFO option in the PWAINIT EXEC file is set to YES, the LOGDATA file will be created.

Another useful troubleshooting tool is to trace (or debug) the execution of specific programs. Microsoft Development and Testing recommends using the TRAC option in PWAINIT EXEC to do this.

REFERENCES

"Microsoft Mail Host Access for IBM PROFS and OfficeVision VM Administrator's Guide"

Additional reference words: 3.20 pcmail profsvm
KBCategory: kb3rdparty kbtshoot
KBSubcategory: MailGWPROFS

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Last reviewed: October 20, 1997
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