SMS Remote Control Fails on AST Manhattan Pentium

Last reviewed: April 23, 1997
Article ID: Q130900

The information in this article applies to:

Microsoft Systems Management Server version 1.0

If you remove Remote Control for the second time from a Windows for Workgroups 3.11 client using a 3COM 3C503 or 3C509 network interface card (NIC), the following error message may appear:

   An application error has occurred and an application error
   log is being generated.

   exe\SMS.DBG (pid=33)
   Exception: access violation (0xc0000005), Address <Hex address>

This problem occurs when Systems Management Server is installed on an AST Manhattan Pentium computer with 64 megabytes of RAM.

To work around this problem, do one of the following:

Use another supported NIC on the Windows for Workgroups client.
-or-
On the Systems Management Server, reduce the RAM to 16 MB.

Additional query words: prodsms sms mb
Keywords : kbnetwork smsgeneral
Version : 1.0
Platform : WINDOWS
Issue type : kbprb

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Last reviewed: April 23, 1997
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