Inventory Fails to Inventory a Package

• Microsoft Systems Management Server, versions 1.1 and 1.2

SYMPTOMS

Inventory Packages on Systems Management Server (SMS) clients fails to return a positive value if the package is searching for files in separate directories. The Inventory Agent will find the files on the disk, but because they are not in the same directory, SMS does not report the package. This affects "add AND" packages. Invdos.exe in verbose mode shows that it does find the file, but then states, "number of matches 1 not equal to requested matches 2".

"Add OR" packages are not affected, because it only requires ONE file for a match. "Add OR" packages will report normally.

CAUSE

SMS does not take into account the possibility that the files may be in different directories. Because it does not walk the hashed hit list looking for the file names, it considers the package as not found, even though it has found the files individually.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server versions 1.1 and 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.