SMS: Windows NT Clients Stop Responding After Clicking Display

• Microsoft Systems Management Server version 1.2

SYMPTOMS

When you are working on a client computer running Windows NT 3.51 that uses a Cirrus Logic video adapter with the 5434 chipset, the system may stop responding after you click on the Display icon in Control Panel. To restore the functionality of the system, the system must be shut down and restarted.

CAUSE

This is problem occurs when the client is configured to use the Accelerated Screen Transfer driver Idis_nt.dll.

WORKAROUND

To work around this problem, use the following steps:

1. Open the Systems Management Server Administrator and go to the Site Properties screen.

2. Click Clients and select Proposed Properties.

3. Click Options.

4. Disable 'Install Accelerated Screen Transfer on Windows NT Clients.'

5. Click 'OK' until you have closed the Site Properties window.

6. Wait until the Site Properties changes are processed (30 minutes should be sufficient).

7. Run Upgrade.bat from the SMS_SHR share on a Systems Management Server logon server, to update the client's configuration.

After the Windows NT client is reconfigured, you will receive the following message:

   SMS Client Services Change Notification

   The system management services on this client have changed. You must
   restart the system for this change to take effect. The following
   components have been changed:

      Remote Control

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.