SMS: Network Monitor Save As Only Saves One Frame

• Microsoft Systems Management Server version 1.2

SYMPTOMS

When you use Network Monitor to perform a network sniff of a particular Systems Management Server client and you click Save As on the File menu, the Range offered is only from 1 to 1. Therefore, the resulting save will only include the first frame of the capture.

If you try to increase the To range, a dialog box will appear with the following message:

   The To field is not in the valid range.

WORKAROUND

This problem does not occur if Network Monitor was started directly from Program Manager or Explorer. It also does not occur if a second instance of Network Monitor was started directly from Program Manager or Explorer.

1. From Program Manger or Explorer, start Network Monitor.

2. Start the Systems Management Server Administrator.

3. Go into a client's Personal Computer Properties.

4. Select the Network Monitor icon.

5. Click Start Network Monitor.

6. When Network Monitor loads, click Start Capture Toolbar.

7. Stop the capture.

8. On the File menu, click Save As. The range will be displayed properly.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.