SMS: Remote Control Disables Windows NT Screen Saver

 Last reviewed: May 1, 1997
Article ID: Q165797
The information in this article applies to:
  • Microsoft Systems Management Server, version 1.2
  • Windows NT Server and Workstation, versions 3.5 and 3.51

SYMPTOMS

After the remote control of a client computer running Windows NT 3.5x, the screen saver wait time is disabled. This means that the screen saver will not start automatically until either the client is restarted, or the workaround below is followed.

Client computers running Windows NT 4.0 are unaffected.

WORKAROUND

To work around this problem, do the following:

  1. Stop the Systems Management Server Remote Control Agent service running on the client.

  2. In the Desktop Control Panel, enter the screen saver setup and simply click OK.

  3. Start the Systems Management Server Remote Control Agent service running on the client.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodsms RC helpdesk winnt
Keywords : kbbug1.20 smsremtshoot kbnetwork kbbug1.20
Version : 1.2
Platform : winnt
Issue type : kbbug
Solution Type : kbworkaround

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: May 1, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.