SMS: Stop 0E Error on Windows 95 While Running Inventory

• Microsoft Systems Management Server versions 1.2

SYMPTOMS

When a Microsoft Windows 95 system configured, with the Microsoft NetWare client, executes the Systems Management Server Inventory agent, a Stop 0x0E blue screen message may occur at approximately 29% to 34% through the inventory process. After pressing a key to continue, the blue screen may occur again. Once past this part of the process, inventory will continue normally and complete. Network connectivity is still available. The Smssafe.tmp file and eventually the Sms.ini file may show that Novell network card Info failed.

This may appear after applying Systems Management Server Service Pack 2, but has been exhibited in all revisions of Systems Management Server 1.2.

CAUSE

The DOS inventory component Nwgetnet.exe fails on some systems configurations, causing the blue screen. The behavior appears to fail most often on systems with one or more of the following:

   Pentium Processors
   Xircom CE2 PCMCIA network card driver installed
   Chips and Technologies video driver display

RESOLUTION

To resolve this problem, obtain the hotfix below, or wait for the next Systems Management Server service pack.

This hotfix has been posted to the following Internet location:

   ftp://ftp.microsoft.com/bussys/winnt/sms-public/fixes/usa/SMS12/
   hotfixes-postSP2/inv-fix

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. A supported fix is now available, but is not fully regression- tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.