SNAADMIN.EXE Application Exception When Deleting Users

 Last reviewed: April 17, 1997
Article ID: Q150241

The information in this article applies to:
  • Microsoft SNA Server for Windows NT, versions 2.0, 2.1, 2.11, and 2.11 Service Pack 1

SYMPTOMS

When you delete a large number of users from within the Users and Groups window of SNA Server Admin causes an application exception error similar to the following: 

   An application error has occurred
   and an application error log is being generated.

   snaadmin.exe
   Exception: access violation (0xc0000005), Address: 0x00a3169c
In addition, the Application Event Log will report the following error: 

   Event ID: 4097
   Source: DrWatson
   Description: The application, snaadmin.DBG, generated an application
   error. The error occurred on 4/10/1996 @ 11:07:30.280. The exception
   generated was c0000005 at address 00a3169c (HashRemove).

   A DRWTSN32.LOG containing the details of the application exception
   will be located in the <windir> directory.

CAUSE

The Application Exception error occurs because the HashRemove() function in SNA Server Admin is trying to remove an uninitialized hash entry when you delete a large number of users.

RESOLUTION

SNACFG.DLL has been updated to correct the problem.

STATUS

Microsoft has confirmed this to be a problem in Microsoft SNA Server versions 2.1, 2.11, and 2.11.sp1. This problem was corrected in the latest Microsoft SNA Server 2.11 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodsna trap
Keywords : kbbug2.00 kbbug2.10 kbbug2.11 kbbug2.11.sp1 kbnetserv kbnetwork
Version : 2.0 2.1 2.11 2.11.sp1
Platform : WINDOWS

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Last reviewed: April 17, 1997
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