Print Jobs Do Not Print Through Office Vision 400

• Microsoft SNA Server, version 3.0

SYMPTOMS

Print jobs created using Office Vision 400 will not print until the print session is cycled on and then off.

What happens is that the print job sits at the WTR status until the print session in SNA Manager is recycled, at which time the job prints normally.

CAUSE

There was a problem in Ppd5250.exe that has now been fixed. The print subsystem was sending back a response with a zero-length RU, which made the AS/400 give the print subsystem direction again (because it was expecting a proper response). Ppd5250.exe then gave the AS/400 direction, but it still had the zero-length RU. So the AS/400 returned direction back again, and this process repeated over and over.

RESOLUTION

A fix is available to correct this problem.

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 3.0. This problem was corrected in the latest Microsoft SNA Server 3.0 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K